At shopfusionecom.com, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. This policy outlines the conditions and processes for returns, exchanges, and refunds.
Return Window
We offer a 30-day return policy. You have 30 calendar days from the date you receive your item to request a return.
To be eligible for a return:
The item must be unused, unworn, unwashed, and in the same condition that you received it.
The item must be in its original packaging with all tags, accessories, and documentation attached.
You must provide a valid receipt or proof of purchase.
Non-Returnable & Final Sale Items
Certain types of items cannot be returned for hygiene, safety, or operational reasons:
Gift cards and downloadable software products.
Personal care, hygienic, or intimate goods.
Perishable items (such as food, flowers, or plants).
Customized, personalized, or custom-made items.
Items marked explicitly as “Final Sale” or “Clearance.”
How to Initiate a Return
Please do not send your purchase back to the manufacturer or the original shipping address without contacting us first. Returns sent without prior authorization will not be accepted.
Email Us: Send a return request to info@shopfusionecom.com with your order number, the item(s) you wish to return, and the reason for the return.
Review & Approval: Our customer support team will review your request and, if approved, send you a Return Authorization alongside detailed instructions on where and how to send your package.
Pack & Ship: Securely pack the item in its original packaging and drop it off at your preferred shipping carrier using the instructions provided.
Shipping Costs for Returns
Customer Responsibility: Unless the return is due to an error on our part (e.g., damaged, defective, or incorrect item), you will be responsible for paying the shipping costs for returning your item.
Shipping costs are non-refundable. If you receive a refund, the original shipping cost will be deducted from your total refund amount.
We recommend using a trackable shipping service or purchasing shipping insurance for items of high value. We cannot guarantee that we will receive your returned item.
Damaged, Defective, or Incorrect Items
Please inspect your order immediately upon receipt. If your item arrives damaged, defective, or if you received the wrong item:
Contact us within 48 hours of delivery at info@shopfusionecom.com.
Include your order number, clear photographs or videos showing the damage or error, and a brief description of the issue.
Once verified, we will arrange a replacement, store credit, or full refund at no extra cost to you (including prepaid return shipping labels where applicable).
Refund Process & Timelines
Inspection: Once your return is received and inspected, we will send you an email notifying you that we have received your item and whether your refund has been approved.
Approval: If approved, your refund will be processed automatically to your original method of payment within 5 to 10 business days.
Processing Delays: Depending on your financial institution or credit card provider, it may take additional time for the refund to officially post to your account statement.
Late or Missing Refunds
If you haven’t received an expected refund yet:
Re-check your bank account or credit card statement.
Contact your credit card company or bank; it often takes some processing time before a refund is officially posted.
If you’ve completed these steps and still have not received your refund, please contact us at info@shopfusionecom.com.
Exchanges
We only replace items if they are defective, damaged, or if you need a different size/color of the same item. The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.
Contact Us
For any questions, clarifications, or updates regarding your returns or refunds, please reach out to us at:
